Privacy policy

1. Data controller

The data controller is Mz Agency (Mz Agency Essaouira Car), Lot Erraounak N°3533, Essaouira, Morocco.

Contact: mzagencycar@gmail.com · +212 6 74 93 49 60.

2. Data we collect

Depending on your request, we may collect:

• Identity and contact details: name, phone number, email address.
• Booking information: dates, times, delivery and return locations, vehicle type, WhatsApp or form messages.
• Documents needed for the contract: copy of driving licence, passport or ID (to prepare the rental contract).
• Technical browsing data: pages viewed, language, device (via hosting / analytics tools where used).

3. Purposes

We use this data only to:

• Process and confirm your rental or transfer booking.
• Prepare the rental contract and driving documents.
• Contact you (phone, email, WhatsApp) for delivery, follow-up or assistance.
• Improve the website and service quality.
• Comply with legal and accounting obligations.

4. Legal basis

Processing is based mainly on performance of the rental / transport contract (or pre-contractual steps), your consent when you contact us, and our legitimate interest in securing and improving the service, in line with applicable Moroccan law.

5. Data sharing

We do not sell your personal data. It may only be shared:

• With our internal team to process the booking.
• With technical providers (hosting, messaging, analytics) as needed to run the service.
• With authorities or insurers when required by law or the insurance contract (claim, inspection, etc.).

6. Retention

Booking data and contract-related documents are kept for as long as needed for the business relationship and legal obligations (including accounting and insurance), then deleted or securely archived.

7. Security

We apply reasonable measures to protect your data against unauthorised access, loss or alteration. No system is fully infallible; please only send information needed for your request.

8. Cookies and analytics

The site may use cookies or analytics tools (for example visit statistics from the host) to understand page usage and improve the experience. You can configure your browser to limit cookies.

9. Your rights

Subject to applicable law, you may request access, correction, update or deletion of your personal data, and limitation of certain non-essential processing.

Send your request to mzagencycar@gmail.com or +212 6 74 93 49 60. We will respond within a reasonable time.

10. Minors

Our rental services are for drivers aged 21 or over. We do not knowingly collect data from minors in order to conclude a rental contract.

11. Changes

This policy may be updated to reflect changes to our services or regulations. The last update date appears at the top of this page.